Question 1

Quanto tempo demorará a receber a minha encomenda?

Accepted Answer

Normalmente, demora 3 a 5 dias úteis a receber a sua encomenda. Estamos a fazer o nosso melhor para a entregar prontamente.

Question 2

Como posso acompanhar a minha encomenda?

Accepted Answer

Pode acompanhar a sua encomenda usando o número da encomenda ou o número de rastreio indicado no email de confirmação de envio. Clique na navegação Rastrear ou Fale connosco.

Question 3

Enviam internacionalmente?

Accepted Answer

Sim, enviamos internacionalmente. O custo de envio pode variar consoante a sua localização.

Question 4

Oferecem envio gratuito?

Accepted Answer

Os custos de envio variam consoante a localização e o valor da encomenda. O custo de envio será calculado no checkout.

Question 5

Do you ship internationally?

Accepted Answer

Yes. I offer international shipping to many countries. Available destinations and shipping costs are shown at checkout.

Question 6

How long does international shipping take?

Accepted Answer

Delivery times depend on the destination and postal service. International orders can take several working days(4-8DAYS FOR EUROPE, 7-15 DAYS FOR USA, AUSTRALIA, CANADA), so I recommend ordering well in advance of your event.

Question 7

Do you offer express shipping?

Accepted Answer

NO

Question 8

Will I receive tracking?

Accepted Answer

YES,tracking is included, the tracking information will be provided after dispatch.

Question 9

Can I cancel or change my order?

Accepted Answer

Because many products are personalized or made to order, changes and cancellations may not be possible once production has started.

Question 10

Can you make decorations in a specific colour?

Accepted Answer

For many custom products, colour requests are possible. Please contact me before ordering if you need an exact colour or theme.

Question 11

How early should I order before my birthday or event?

Accepted Answer

I recommend ordering as early as possible, especially for international deliveries and personalized items.

Question 12

What information should I provide for a personalized order?

Accepted Answer

Please provide the name, age, preferred colours, theme and any other details requested on the product page.

Question 13

Can I contact you if I am unsure which product to choose?

Accepted Answer

Absolutely. Send me e-mail for katiacakesevora@gmail.com

Question 14

Qual é a vossa política de devoluções?

Accepted Answer

Os produtos elegíveis não personalizados podem ser devolvidos no prazo de 14 dias após a entrega, desde que estejam sem uso, fechados e na condição e embalagem originais. Produtos personalizados, feitos por encomenda e certos produtos perecíveis podem não ser elegíveis para devolução ou troca. O cliente é responsável pelos custos de envio da devolução, exceto se o artigo estiver defeituoso, danificado ou incorreto, ou quando a lei aplicável determinar o contrário.Consulte a política de reembolsos.

Question 15

Posso trocar um artigo?

Accepted Answer

Pode trocar um artigo por outro de valor superior ou pelo mesmo artigo num tamanho diferente. Consulte a nossa página de políticas para mais detalhes.

Question 16

Posso cancelar ou alterar a minha encomenda?

Accepted Answer

As encomendas elegíveis só podem ser canceladas antes de o processamento ou a produção terem শুরুado. Depois de a encomenda entrar em processamento ou produção, o cancelamento poderá já não ser possível. Os artigos de venda final não podem ser cancelados quando a exceção aplicável o permitir.

Question 17

Can edible products be returned?

Accepted Answer

For hygiene and food-safety reasons, edible and personalized products generally cannot be returned. If there is a problem with your order, please contact us so we can help.

Question 18

What should I do if my order arrives damaged?

Accepted Answer

Please contact us as soon as possible and send clear photos of the item and packaging so we can review the issue.

Question 19

Que métodos de pagamento aceitam?

Accepted Answer

Aceitamos os principais cartões de crédito (Visa, Mastercard, American Express), bem como Shop Pay, Apple Pay e Google Pay.

Question 20

Aceitam crédito de loja?

Accepted Answer

Aceitamos crédito de loja como método de pagamento.

Question 21

What is the difference between wafer paper and icing sheet?

Accepted Answer

Wafer paper is a thin, lightweight edible paper with a slightly translucent finish. It is ideal for cake toppers, butterflies, flowers, feathers and decorations that need to hold their shape. Icing sheet is softer, smoother and more flexible, with brighter and more detailed print quality. It is ideal for edible images, photos and designs placed directly on cakes or cupcakes.

Question 22

What is the difference between wafer paper and icing sheet?

Accepted Answer

Wafer paper is thin, lightweight and slightly translucent. It is ideal for toppers, butterflies, flowers and decorations that need to hold their shape. Icing sheet is softer, smoother and more flexible, with brighter and more detailed print quality, making it ideal for edible images and designs placed directly on cakes.

Question 23

Are your cake decorations edible?

Accepted Answer

Yes. Our wafer paper, icing sheets and fondant/sugarpaste decorations are edible and made specifically for cake decorating.

Question 24

Can I personalize the name and age?

Accepted Answer

Yes. Many designs can be personalized with a name, age, or short message. If your chosen product does not include a personalization field, you can add our “Personalized Name & Age” product for €1 to your cart and include the personalization details there.

Question 25

How do I add a personalized name or age to my order?

Accepted Answer

Add the “Personalized Name & Age” product for €1 to your cart, then enter the name, age, or short text you would like us to add to your cake decoration.

Question 26

Can I request a custom design?

Accepted Answer

Yes. Custom designs may be available. Please contact me before ordering with the theme, colours, name, age and any other details you would like.

Question 27

What size are your edible uncut sheets?

Accepted Answer

Our standard A4 edible sheets are approximately 21 × 30 cm.

Question 28

Are the toppers already cut?

Accepted Answer

Some products are available pre-cut, while others are supplied as a full sheet for you to cut yourself. Please check the product options before ordering.

Question 29

Which is better: pre-cut or uncut?

Accepted Answer

Pre-cut toppers are ready to use and save time. Uncut sheets are a good option if you prefer to cut the decorations yourself.

Question 30

How do I apply wafer paper to a cake?

Accepted Answer

Wafer paper works best on a firm, dry cake covering. Avoid applying it directly onto whipped cream, fresh cream, or other soft and moist coverings, as moisture can soften or damage the wafer paper.If you want the decoration to stand upright, attach it to a toothpick or cake stick before placing it on the cake.For flat decorations, place them onto a firm, dry surface, such as fondant or another suitable hard cake covering. Use only a very small amount of edible glue if needed.

Question 31

How do I attach a stick to wafer paper?

Accepted Answer

Attach a food-safe toothpick or cake stick to the back of the wafer paper decoration using a very small amount of edible glue, melted chocolate, or a small piece of fondant. Let it dry completely before placing it on the cake. Avoid using too much moisture, as wafer paper can soften or curl.Important: the toothpick or stick is not edible and should be removed before serving.

Question 32

How do I apply an icing sheet?

Accepted Answer

Icing sheets can be placed directly onto a smooth cake surface such as fondant or buttercream. For best results, keep the surface smooth and avoid excessive moisture.

Question 33

How should I store edible cake decorations?

Accepted Answer

Keep them in their original packaging, in a cool and dry place, away from direct sunlight, heat and moisture. Do not store wafer paper or icing sheet in the refrigerator.

Question 34

How long do edible decorations last?

Accepted Answer

Shelf life depends on the product and storage conditions (up to 6 months ) . Always keep the decorations sealed and dry until you are ready to use them.

Question 35

The colour looks slightly different from my screen. Is this normal?

Accepted Answer

Yes. Printed colours can vary slightly depending on screen settings, printers and edible materials.

Question 36

Can wafer paper become hard or brittle?

Accepted Answer

Yes. Wafer paper can become firmer in dry conditions. Keep it sealed and protected from humidity until you are ready to use it.

Question 37

Can I use edible toppers on cupcakes?

Accepted Answer

Yes. Many of our smaller edible toppers are suitable for cupcakes as well as cakes. Please check the size in the product description.

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